The NOC Engineer supports the Tier 1 NOC in responding to and resolving higher level Network issues. They are the primary resource for the turn-up and testing of new customer services. They support Engineering in Network Upgrades and Capacity Management. They will also aim to maintain network availability and provide operational support to cable station teams and technical support to customers and customer facing teams..

Primary RoleNetwork Management
Day-to-Day Network Management and Fault Management duties to include;

• Timely response to network troubles to meet strictly defined company measures of quality.
• Ensure Network Management Systems and Elements are available and functional so that Tier 1 NOC can effectively manage the Network.
• Ensure that the Tier 1 NOC is effectively following up on all Network and Customer issues.
• Provide technical operational support to on-site Engineers, customer facing teams and customers.
• Enable Performance measurements, interpret data, diagnose and isolate to resolution.
• Assist in the design, build, testing and co-ordination of customer circuits and new capacity activations.
• Creation and management of Vendor support tickets.
• Escalation of Service Affecting issues or hazardous conditions to management.
• Creation of Network or Customer specific reports following service affecting events.

Change Management

• Coordinate with Engineering teams, cable station Engineers and Customers to develop and acceptable plan of work for all and any planned activities on the network.
• Performing checks on Network status and condition prior to start of medium and high risk planned activities.
• Co-ordination of on-site Engineers for planned execution of traffic switching events and other potentially service affecting or high risk activities.
• Assist the Engineering teams in the implementation and operational validation testing of upgrades and new systems, equipment or capacity in the network.

Methods and Procedures

• Maintain a thorough understanding of technical training documentation that provides a detailed understanding of the function and use of the network elements, management systems and their connectivity.
• Be conversant with, and follow the company provided methods and procedures for both NOC and cable station / POP activities.

Experience

Required

• 4yrs + working experience in a Network Operations Center, subsea cable station or telecommunications Point of Presence (POP) environment.
• Strong analytical and fault finding skills with the ability to prioritize Network and Customer troubles, making recommendations on how to restore service to customers and to eliminate repeat problems.
• Good communication skills to include verbal and written communication and presentation skills in a technical environment.
• Understanding of Service Level Agreements and objectives.
• Good understanding of the documentation of technical methods and procedures.
• Excellent ability to capture and document in a user friendly way event driven reports and diagnosis for both Customers and Management.
• Good knowledge of MS Office Application suite, in particular Excel and Word.
• Ability to communicate with Engineers and Customers of different nationalities and cultural backgrounds where English may not be their first language.

Additional beneficial experience

Bilingual English/Spanish is a plus.

Although not required the following experience would be beneficial.

Technical understanding of Submarine Network and DWDM technologies, specifically;

• Alcatel: Repeaters, Branching Units, SLTE, PFE, NMS
• Infinera: DTNX, XT Platforms and Infinera NMS
• Juniper: Routers, Switches, Junos OS
• ADVA: FSP3000
• Tyco: Repeaters, Branching Units, LME, HPOE, TEMS, Spellman PFE via UNME
• Xtera: XLS, NXT via Nuwave
• Fujitsu: Repeaters, Branching Units, SLTE
• Ciena: Corestream, Multiwave, OME6500, Ciena CPL via Wavewatcher & OMEA
• Cisco: 15454, 15540, ME3400 via HPOV & Ciscoworks

• Advanced knowledge of interaction between network management systems and particular equipment or sections of the network and how they interact with each other. Ability to communicate the interaction and functionality of the different network elements and how the network segments connect together to provide an overall topology.

Education

• High School Diploma as a minimum where other work related experience meets the required standard.
• Degree level qualification in telecommunications related field where work related experience does not meet the standard.

Additional Functions

Other Job Details
Location: Primary location is Miami, FL. Remote work capabilities are required to support the Network on an 24×7 on-call basis.

Term: Permanent

Employment Type: Full Time

Travel: Yes. Periodic travel as necessary is expected, which will be primarily focused around providing on-site technical support at carrier hotels in South Florida on a rotational basis.

Reporting to: US Operations Manager

NxStart conducts background checks, including reference checks for all final applicants.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• On call
• Weekends as needed